TERMS OF SERVICE
Please read the following terms and conditions before placing a commission
GENERAL TERMS
- When placing a commission, you agree with all the terms listed.
- The listed prices include the base price only. The final price will be defined based on the complexity or difficulty of the commission.
- Prices are final. No exceptions will be made unless I decide to make any.
- You are not allowed to fully claim the finished product as your own and must give credit when publishing it.
- For real people or relationship requests, you are allowed to ask to keep the commission product confidential.
- You are not allowed to resell the commission under any circumstances.
- Orders are not first-come first-served, meaning I won't accept a commission right away. Slots are limited and I will choose the requests based on what I find more interesting to work with.
PAYMENT
- All prices are listed in EUR (€) currency and will appear differently in other currencies. This is important to keep in mind when discussing the final payment.
- Payment is completed via PayPal, VGen or Ko-fi.
- The payment is made upfront (payment paid in halves can be discussed - you would pay 50% of the payment upfront and 50% once I'm ready to deliver the finished commission work).
WORKFLOW
- You must submit a request form and I will review the filled-out information. If accepted, I will proceed to send you a proposal with the approximate price and time before we move forward.
- Please provide as much detail as possible upfront. Your request must be provided with clear references and descriptions.
- Extra details can be discussed and the final price will be decided (personal & commercial included).
- Once I'm ready to start working on the commission I will send you an invoice via PayPal or VGen.
- After I receive the payment I will begin working on the commission.
- 1 revision of the sketch will be made throughout the process. Additional revisions will cost an additional fee (maximum of 3 extra revisions).
- Once the commission is completed, I will send you the full resolution folder of the commission via the chosen platform (preferably Email).
DEADLINES & DELIVERY
- I am allowed to decline deadlines depending on how tight they are. Deadlines must be discussed in advance.
- All the work is made digitally. There will be no shipping, temporarily.
PERSONAL/COMERCIAL USE
- All commission types are initially set for personal use.
- Commercial use can be discussed, charging an additional fee which will vary depending on its purpose; whether it's for streaming, content, merchandise, advertising, prints, etc.
REFUNDS
- I am allowed to refuse or cancel any order. If this case happens after the payment has been made, a full refund of the payment will be returned.
- You cannot cancel the order after the payment has been made. No refunds will be accepted after I've started the commission work.
COMMUNICATION
- If you receive a proposal from me, I expect a confirmation within 72 hours (3 work days). If not contacted within that time, the request may be cancelled.
- You mustn't pressure me for the final product. It may take from 2 days to 1 month to complete the commission product, depending on the ongoing schedule. Otherwise, the client is immediately informed.
- I will try my best to communicate professionally as well as being flexible and understanding. It's at least expected a respectful behavior in return.
- It is my goal to create a comfortable and safe space with the client in question.
- Your information will not be shared without consent.
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